LBC STUDIOS PRIVACY & COOKIES POLICY
Updated: September 20, 2023
At LBC Studios Inc. (“LBC”), we know privacy is important to you.
The Services are intended for a mature audience and we encourage you to review the age rating standard applicable for your country of residence. If you are under 14 years of age, or otherwise have not reached the minimum age set out in standards applicable to your country of residence, you may not use the Services in any way.
LBC does not knowingly or intentionally collect information from children under 14. If we learn that we have received information directly from a child who is under the age of 14, we will delete the information.
PERSONAL INFORMATION PROCESSING
We collect, use and process your personal information in accordance with applicable laws: (i) to enable us to perform the contract entered into between you and us when you signed up to use the Services, (ii) for the purposes of our legitimate business interests and/or (iii) where we have your consent to do so.
We collect, use and process the following personal information through your use of: (1) the App, and (2) the Website, for the following purposes:
|Category||Purpose Description||Personal Information Processed|
|Partner Sign-In||You do not have to register or sign in to visit the Website or use the Apps. However, to benefit from certain features of the Apps, such as saving your game progress, or making in-game purchases, you may be required to connect a third-party account to the Apps.||
Your Facebook account, Google account, Apple ID, or the account tied to your mobile device’s operating system (“Sign-in Partner”), and gameplay progress and data.
When you access the Apps with your Sign-In Partner account, we collect the name or username you provide, and make this name or username public within the Apps.
|Third-Party Social Networking||
When you engage with our content on or through third-party social networking websites, plug-ins, and applications, including Facebook and Instagram, you may allow us to have access to certain information associated with your social media account to deliver the content or as part of the operation of the website, plug-in, or application.
You may be able to control what information you provide us with in the preferences or settings of your social media account. When you provide information from your social media account, we may use this information to personalize your experience on the Apps and on the third-party social networking websites, plug-ins, and applications and to provide you with other products or services you may request.
|Name, username, email address, profile picture, gender, friend list, geo-location, or other information you make public on your Facebook profile.|
|Digital Currency Purchases||We make in-App purchases available to our users who may choose to purchase virtual currency (“Digital Currency”) to unlock certain features or functionalities such as game levels, in-game progress, and certain game enhancements. Purchases of Digital Currency are paid for with real money. We use the personal information you provide to process your transaction. We may also collect this information when your transaction is processed by another party, such as your Sign-in Partner. The purchases you make through a Sign-in Partner account may be subject to additional policies and terms and we encourage you to review such policies and terms carefully before making an in-App purchase.||Name, email address, billing address, and payment card information.|
|Community Competitions||If you participate in a community competition, we may collect personal information to administer the competition. As part of a community competition, we may also share or otherwise publish the content you submit.||Name, username, email address, mailing address, phone number, and any additional information or content required for the community competition.|
When you purchase an LBC product through the Website, we collect certain personal information. We use this information to process and deliver your order. You may purchase our products without creating an account.
Name, email address, phone number, and billing and shipping address.
If you create an account to purchase LBC Merchandise through the Website, to take advantage of a faster checkout process, we collect your name, email address, billing and shipping address, and a password that you select.
We make an in-App forum available to you through a third party: Discord, with the possibility of additional third parties in the future (the “Apps Community”). The Apps Community allows you to interact with fellow users by sharing game information, tips, and strategies; sharing photos and videos; and following and direct messaging other users. For more information about how Discord collects, uses and discloses your personal information, consult Discord’s privacy policies. The personal information you share is publicly accessible to other users of the Apps.
To edit, change, or delete any content posted on your profile, you must follow the instructions provided in the Apps Community.
|When you submit a post, send a message, comment, or leave a reply in the Apps Community, you provide your username and any additional comments or content you wish to provide or upload to the Apps Community.|
|Marketing and Push Notifications||
You can sign up on the Website to receive our newsletter and other emails about promotions and information about LBC products and services If you sign up for our newsletter or other promotional emails, you can opt out of receiving these emails from LBC at any time by following the unsubscribe instructions included in our emails, or by contacting us at the contact information set out below. Please note that you may continue to receive certain transactional and account-related emails from us.
You can unsubscribe from Push Notifications at any time by changing the settings on your mobile device.
If you access the Apps, we may also send push notifications to your mobile device to provide you with game updates, offers, and other game-related information, with your consent. You can manage these notifications in the “Settings” of your mobile device.
|For newsletters or other emails after signup on the Website, your name and email address for the purposes of sending you these communications.|
With your consent, we may collect and use the content you provide or upload, including your username, to feature you as a user of the Apps, and highlight your in game performance on a “leader board” or other similar posting comparing your performance to that of other users of the Apps.
Users may exchange, trade, and sell certain virtual items (“Digital Goods”), which are useful in the App. When you post Digital Goods for sale in the in-App marketplace, or communicate with sellers or buyers in the in-App marketplace, you provide personal information. We use this information to post your username publicly, the content of your post or message, as well as the date and time of your post or message in the in-App marketplace.
|Username, statistics, scores, and accomplishments, and any additional comments or content, date you provide or upload to your post or messages (including date and time).|
|Surveys||From time to time, we may also offer users of the App the opportunity to participate in a survey or ask you for your feedback in the Apps Community. The information obtained through our surveys and user feedback is used in an aggregated, non-personally identifiable form. We use this information to help us understand our users, and to enhance the game, including to assist us in creating new features or functionalities in the game, or new contests or competitions.||Username, impressions of App features, functionality and improvements.|
|Careers||To apply for work opportunities, you may choose to provide us with personal information by answering a questionnaire relating to the job application you selected, and providing us with related job history and personal information. We use this information to assess your qualifications for relevant work opportunities.||Résumés, cover letters, questionnaire responses, and video introductions, and any content therein.|
|Contact Us||When you contact us with a comment, question, or complaint, including when you contact us through the in-App forum, you may provide us with personal information to help us promptly answer your question or to respond to your request, comment, or complaint. We retain this information to assist you in the future and to improve our customer service. We also use personal information to establish and manage our relationship with you and to provide quality service.||Name, username, email address, and additional information you provide to us in the content of your comment, question or complaint.|
SHARING OF PERSONAL INFORMATION
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Service Providers: Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. For example, we may use service providers for certain functions such as hosting of the Website and the Apps. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes. We also use third party service providers to collect certain analytical information, such as the Apps features used and time spent on the Apps, to help us improve the quality of our Services, serve advertisements, and manage and analyze data about our users and our advertising effectiveness. These data are collected by our third-party service providers in an aggregate form that does not personally identify any individual Apps user.
Your personal information may be maintained and processed by us, our affiliates, and other third-party service providers in Canada, the U.S., or other jurisdictions. Such jurisdictions may not have the same data protection laws as the jurisdiction in which you provided the information. When we transfer your information to other jurisdictions, including to jurisdictions outside of the province in which you reside (which may include transfer outside of Quebec for Quebec residents), Canada, or the European Economic Area, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. By submitting your information to us, you agree to this transfer, storing, and processing.
Legal and Compliance: We and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing, or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S., or other law or legal process. Your personal information may also be disclosed where necessary for the establishment, exercise, or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: Personal information may be provided to third parties in connection with a business transaction, including a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of LBC or the Hempire, Tasty Buds, & Tycoon brand, or as part of a corporate reorganization, stock or asset sale, or other change in corporate control, including for the purpose of determining whether to proceed or continue with such transaction or business relationship.
SAFEGUARDING AND RETENTION OF PERSONAL INFORMATION
We have implemented administrative, technical, and physical measures designed to safeguard personal information in our custody and control against theft, loss and unauthorized access, use, modification, and disclosure. We restrict access to information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.
We have information retention processes designed to retain information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
COOKIES, ADS, AND ADDITIONAL INFORMATION ABOUT THE WEBSITE AND THE APPS
Using the Apps and Visiting the Website: In general, you can visit our Website and use the Apps without telling us who you are or submitting any personal information. However, when you use the Apps, we collect information regarding your device type, operating system and version, carrier provider, unique device identifier, and the date and time that the Apps accesses our servers. We may also collect information through technologies to prevent and detect cheating such as monitoring user activity, and users’ auto-refreshing and auto-reloading methods, including any browser-plug-ins. When you visit our Website, we collect your IP (Internet protocol) addresses, internet service provider, and other related information such as page requests, browser type, operating system and average time spent on our Website. We also collect the website or advertisement that was linked to or from the Website or the Apps when you accessed our Services.
We use this information to help us understand the activity on our Services, to monitor and improve our Services, and to tailor your in-game experience.
Cookies, Tracer Tags, and Beacons: We and our third-party providers, including Google Analytics, collect, process, store, and analyze information obtained from your browser or mobile device through the use of “cookies” or other tools such as “tracer tags” and “web beacons”.
A cookie is a tiny element of data that the Website or Apps can send to your browser, which may then be stored on your computer or mobile device so that we can recognize you when you return. “Tracer tags” and “web beacons” allow us to understand your activity when you visit the Website or use the App.
We use the following cookies and other tools on the Website or the App, as applicable:
- Strictly necessary cookies: these are essential in order to enable you to use the Website and its features as well as maintaining site security. Without these cookies, you would not be able to access the Services securely or at all.
- Functionality cookies: these cookies are necessary for the Website to operate and allow us to remember what choices you make and provide enhanced, more personal features. The information these cookies collect do not track your browsing activity on other websites.
- Analytical cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around the Website. For example, they allow us to understand which pages are visited most often, and if they get error messages from web pages. All information collected by these cookies is aggregated. These tools help us track, measure, and analyze the behaviours and usage patterns of visitors to the Website and users of the Apps. We use this information to help us understand how visitors engage with the Website and the Apps, and to improve and tailor our visitors’ and users’ experience.
- Advertising cookies: these cookies are used to send you advertising and marketing-related material tailored to you and your interest, including where you log into the Website via a Sign-in Partner such as Facebook. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.
If you have connected a Sign-in Partner account to the Website and/or Apps, cookies may let us know who you are and provide us and our service providers with information that we will use to personalize your experience (for example by loading your Facebook profile image and name to the display in the game).
You may set your Web browser to notify you when you receive a cookie or not to accept certain cookies. However, if you decide not to accept cookies from the Website or Apps, you may not be able to take advantage of all of the features of our Services.
You can opt-out from being tracked by Google Analytics in the future by clicking on the following link: https://tools.google.com/dlpage/gaoptout. For more information about Google analytics, see www.google.com/policies/privacy/partners/.
We may also use services provided by third-party platforms (such as Facebook, Instagram, and other sites) to serve tailored ads about our products and services on such platforms to you or others. We may provide a hashed version of your email address, device ID, or other information to the platform provider for such purposes.
To opt-out of the use of your information for this type of advertising, contact us, using the details below or adjust your advertising settings on such third-party platforms.
Subject to applicable law, you may have certain rights with respect to our processing of your personal information. You may have the right to request access to the information we hold about you, obtain confirmation as to whether or not information concerning you exists, be informed of the content and source of such information, and check its accuracy. If you are located within California or the European Economic Area or Switzerland (“EEA”), you are afforded specific rights in respect of the personal information we hold about you. These are set out under a separate section below.
If you change your mind and no longer wish to receive marketing e-mails from us, or if you wish to stop seeing tailored ads and other electronic messages on social media, you can request that we cease sending such e-mails or serving such ads.
You may exercise your rights or the choices described above by contacting us at the contact information set out below, or by clicking the unsubscribe link displayed in any of our marketing e-mails. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
If you wish to stop receiving push notifications from us to your mobile device, you can turn off push notifications for the App in the settings of your mobile device.
DATA DELETION AND OTHER RIGHTS
CALIFORNIA PRIVACY RIGHTS
California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information upon request or permit California customers to opt in to, or opt out of, this type of sharing. California customers may request information about our compliance with this law by our Privacy Officer at the contact information at the end of this Policy. Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to two request per customer each
EEA PRIVACY RIGHTS
If you are located in the EEA, you have a number of rights in relation to how we process your personal information. These include:
- the right access the personal information that we may hold about you;
- the right to rectify any inaccurate personal information that we may hold about you;
- the right to have your personal information erased in certain circumstances, for example, where it is no longer necessary for us to process your personal information to fulfil our processing purposes; or where you have exercised your right to object to the processing;
- the right to restrict the processing of your personal information where, for example, the information is inaccurate or it is no longer necessary for us to process such information or where you have exercised your right to object to our processing;
- the right to object to the processing of your personal information which may be exercised in certain circumstances, for example, where we are processing your personal information for direct marketing purposes, or where your own legitimate interests outweigh ours; and
- the right to have your data ported to a new service provider if you no longer wish to use the Services.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing information requested to you.
Should you have cause to complain about how we handle your personal information, please contact us in the first instance. We will do our best to resolve your concern. Alternatively, you may prefer to submit a complaint directly to the national data protection authority in the country in which you are located. Contact details for applicable data protection authorities within the EEEA are available here.
INFORMATION ABOUT OUR PRIVACY GOVERNANCE POLICIES AND PRACTICES
We are committed to protecting personal information and have implemented a comprehensive set of policies and practices that govern our treatment of personal information. These policies and procedures include, among other things, the following:
- We have implemented policies and procedures to protect personal information in our custody and control from unauthorized access, use or disclosure.
- We have implemented processes to respond to data subject requests and complaints in a timely and effective manner.
- As set out above, we have implemented a framework for the retention and destruction of personal information to ensure compliance with legal obligations, and to securely destroy personal information once no longer required.
- We have designated a Privacy Officer who is responsible for overseeing the LBC’s compliance with privacy legislation.
- We have implemented a privacy framework that defines the roles and responsibilities for our employees with respect to the treatment of personal information.
- We provide our employees with regular privacy training and awareness.
Please contact us if:
- you wish to update information we have about you or your preferences; or if you would like to exercise your rights of access, rectification, blocking, or deletion or to object to the processing of your information;
- you are a parent or guardian and wish to review information collected from your child or have that information deleted.
You may contact our Privacy Officer by email at email@example.com, by completing this form on our Website, or by writing us at: 25067 80th avenue langley BC V1M3P2, or by calling us at (236) 451-0145.