SWARMZTwo ways to do it
In the game (instant)
- Open SwarmZ and go to Settings.
- Tap Delete my data.
- Confirm. Your data is deleted on our servers at once, and the game starts again as a new anonymous player.
On the web (within 30 days)
- Find your Player ID in the game: Settings, then Player ID.
- Send the form with the topic Delete my data, your Player ID and an email address to reach you.
- We delete the same data within 30 days and confirm by email.
No longer have the game? Email support@lbcstudios.ca with the subject “Delete my SwarmZ data” and tell us what you remember. A Player ID is the only way we can find your data, because we hold no name or email for it.
What is deleted
- Your save and progress
- Your player name and scores
- Daily prizes and endless-mode bests
- Your install ID and device details
- Your activity log
What we keep
- Purchase records (Google order ID, purchase token, product, time), without your Player ID. Canadian tax law requires us to keep our books for 6 years after the end of the tax year of the purchase.
- An all-player endless record, if you held one: the wave number stays and shows as “Former Pilot”. Your name is removed.
- Support-form messages, for 24 months after you send them. A deletion request is kept for the same time, as our proof that we carried it out. You can ask us to delete your messages sooner unless we need them to prove a refund or a deletion.
- Anything Google, Singular or Discord hold under their own policies. Singular never receives your Player ID, so to have its record removed, send us your Android advertising ID (Android Settings, Google, Ads) and we will pass the request on.
Our hosting provider's daily backups age out within 7 days, and deleted data is gone from them by then.
The full detail is in the Privacy Policy, section 8.