SWARMZTwo ways to do it
In the game (instant)
- Open SwarmZ and go to Settings.
- Tap Delete my data.
- Confirm. Your data is deleted on our servers at once, and the game starts again as a new anonymous player.
On the web (within 30 days)
- Find your Player ID in the game: Settings, then Player ID.
- Send the form with the topic Delete my data, your Player ID and an email address to reach you.
- We delete the same data within 30 days and confirm by email.
No longer have the game? Email support@lbcstudios.ca with the subject “Delete my SwarmZ data” and tell us what you remember. A Player ID is the only way we can find your data, because we hold no name or email for it.
Delete your website messages
Messages you sent through the support form on this website carry an email address, not a Player ID. Enter that address and we delete every message sent from it, and the copy of each in our support channel. You do not need the game or an account. We do not email you back: the answer below is the same whether or not the address had any message.
Done
Every message sent from that address, and its copy in our support channel, is deleted.
Messages you do not delete expire on their own 90 days after you send them. Messages that carry your Player ID are also deleted when you delete your data in the game.
What is deleted
- Your save and progress, and the earlier copies of your save we keep for 30 days
- Your player name and scores
- Daily prizes, daily quests, research, rewards and endless-mode bests
- Hive Assault entries and passes, and your free-chest record
- Your install ID and device details
- Your activity log
- Your notification tokens and the records of notifications sent to you
- Your subscription records
- Your in-game support conversation and the pictures in it
- The name reports you sent and the reports about your name
- Any ban record and its evidence
- Your Google Play Games link, and any player your phone left behind when it joined your Play Games profile
- Website support messages that carry your Player ID, and their copies in our support channel
Deleting your data does not cancel a subscription. Google Play or Apple keeps charging for it until you cancel it in your Google Play account (Payments & subscriptions) or on your iPhone (Settings > your name > Subscriptions), so cancel it before you delete.
What we keep
- Purchase records (on Android the Google order ID and purchase token, on iPhone the App Store transaction ID, with the product, time and price), without your Player ID. Canadian tax law requires us to keep our books for 6 years after the end of the tax year of the purchase.
- An all-player endless record, if you held one: the wave number stays and shows as “Former Pilot”. Your name is removed.
- Website support messages that do not carry your Player ID, until you delete them above or 90 days pass.
- Crash and error reports held by Sentry, which expire within 90 days.
- Anything Google, Apple or Singular hold under their own policies; manage Google's and Apple's records of your purchases in your Google or Apple account. Singular never receives your Player ID, so we cannot find your record there; see the Privacy Policy, section 8, for how to have it removed.
Our hosting provider's daily backups age out within 7 days, and deleted data is gone from them by then.
The full detail is in the Privacy Policy, section 8.